Daily Archives: February 17, 2016

Diffuse Conflict with Conversational Martial Arts

The Japanese say: “Once you lose your temper, you’ve invariably lost [the conflict].”Recall a lousy customer service experience.  You felt disrespected and powerless.  Maybe you responded by walking away in disgust or slamming down the phone vowing never to buy from that merchant again. But you lost your cool without resolving the matter and that still nags at you.   Plus… Read more »