Daily Archives: February 27, 2016

Unintended Consequences of Salespeople Accepting Receipts

In the corporate world, managers often instruct salespeople to collect payments. On its face the idea seems sound.  A rep makes the sale so why not have her collect the payment? Having a rep accept receipts also provides a reason for the rep to stay connected.  However, the policy has unintended consequences and can result in huge customer service fallout.