In the corporate world, managers often instruct salespeople to collect payments. On its face the idea seems sound. A rep makes the sale so why not have her collect the payment? Having a rep accept receipts also provides a reason for the rep to stay connected. However, the policy has unintended consequences and can result in huge customer service fallout.
Have you ever gone through the trouble and cost to create a beautiful brochure only to discover a typo after you’d printed ten thousand? I once printed five thousand letterhead envelopes only to discover upon receipt the printer shortened the zip code to only four digits! All that time and money for layout, a copywriter, graphic designer, printer… down the… Read more »
In the last post, I shared that your prices are too low and you’re leaving money on the table. If you’ve ever worked at a business when it raised its prices, you probably endured grumbles from customers. Justifying the increase becomes so exhausting that many merchants take the path of least resistance and swallow the increased expenses. But what if you… Read more »
Has this happened to you? One day you were shocked to discover your Paypal account frozen. You found money removed from your account without authorization. You received no warning; you discovered it accidentally. You assumed it was a glitch so you called the company expecting a quick resolution. Unable to talk with anyone to resolve the situation you were forced… Read more »
There are fewer true indicators of poor leadership than high turnover. Many hires quit due to management indifference or arrogance. If you’re a new manager, do your best to stay approachable and remove your ego from your decisions. But sometimes your hires simply won’t work out. A new worker may clash with coworkers or show incompatibility in style or values. Some may just not fit in with the rest of your staff. Or… Read more »